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FAQ

 Keyword Search
The standard search system for upowerbiz.com is the Keyword Search, located under the logo on the upper left side of the website. Enter the keyword(s) you are looking for into the search field and click "Go" to search the entire upowerbiz.com website. To refine your search, you may select a particular category from the drop-down menu and input a minimum and maximum price range to drill-down even further.

 Shop all Categories Tab
One of the more popular ways to browse for products at upowerbiz.com is by using the Shop all Categories method. Our entire category listing is presented so that you can select the product type you are interested in and view all items under that category from each applicable brand.

How To Deal With Damaged Item (Express)?
If a damaged item is received due to reason of shipping process, weather, custom inspection etc., buyer should contact us and provide evidence of damage (a note from the carrier stating the damage and digital photos) within 7 days after receiving the item. Please check the item carefully before you sign your name, be sure to reject the item if damages is obviously to the pack. Please kindly keep an eye on package status.

 How can I do if I forget my password or ID?
Please click on Forgot your use ID or password? and enter your registered E-mail address, and your mail-box will receive your upowerbiz use ID and password after few seconds.

 How can I modify my registered information?
I.  Sign in at upowerbiz.
II.  Go to My Account and then modify the Personal Information under "My Account" section.
III.  Change your registered information.
IV.  Save when done.

 How to deal with backorders?
In case your order item runs out, we will contact you immediately by email. If you agree to wait for the order, we will ship out your ordered item when it is available. If not, we will issue a full refund at once. (It will take at least 2 weeks to process the refund if your order is paid by Money Order/Check)
**Please note that we reserve the rights to issue a full refund without any notice if we receive no response from you after 14 days.
We are a manufacturer representative and distributor of Electronic Accessories, especially of MP4 & MP3 Player, battery, FM Transmitter, iPod Charger & battery, PC Camera, LED Headlight ,Mobile,Games and other accessories. We buy in bulk and pass on savings to the customers. Our warehouse has over 5,000 pieces of items in stock and provides the best service to our customers.

 Do you accept international orders?
Yes! We currenty ship all over the world. In addition to the shipping costs, you may be charged additional fees by your federal or provincial government. We don not know what those fees are, why they are applied, or who benefits from them.

 ABOUT "COOKIES"
"Cookies" are small pieces of information that are stored by your browser on your computers hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as storing items in your shopping cart between visits. Most Web browsers automatically accept cookies, but you can reset your browser settings to refuse all cookies or indicate when a cookie is being sent. Even without a cookie, you can still use most of the features in our store, but you will not be able to add items to your cart or place orders online.

SECURITY GUARANTEE
Shopping online at upowerbiz.com is safe and secure. None of our customers have ever reported fraudulent use of their credit cards as a result of shopping with us. In fact, due to our secure server SSL (secure socket layer) encryption technology, shopping online with us is much safer than using your credit card at a regular store or restaurant. Our secure server software encrypts all of the information that you give, ensuring that your transactions with us stay private and secure. Every purchase you make at upowerbiz.com is backed by our security guarantee - if any unauthorized use of your credit card occurs as a result of your purchases with us, notify your credit card company in accordance with its rules and procedures. Furthermore, you can be assured that the information you give us is private. We do not sell, rent or share information about our customers.

What is your privacy policy?
For more privacy policy information ,please check here

  Is upowerbiz.com a secure website? What type of security features are utilized to safeguard my information?
Security is a top priority at upowerbiz.com. When you submit sensitive information via the website, your information is protected both online and offline.

What is the warranty on our product?
If you are not satisfied with our product(s), please contact us through sales@upowerbiz.com to obtain a RMA Number within fifteen (25) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.

In returning products to us, customer must pay the return freight. Return packages by C.O.D will not be accepted

Please ensure that returned items are the ones that you purchased from us. We are not responsible for any item sent to us that is not our product.

 What if I refuse an order when it is delivered because I changed my mind?
We will issue you a refund on the item, less $25 or a 25% restocking fee, which ever is greater. Note that we cannot refund the charges we pay to Express for shipping in both directions, because Express won't refund that money to us. Please be careful before you order!

Shipping Policy


Free Shipping To Worldwide We are not responsible for undeliverable address. We reserve the right to charge the shipping fee again for returned items due to wrong address.
Local pickup is unavailable.

 Payment Methods

Payments are highly recommended to send through Paypal. No Purchase Orders, Fax or C.O.D. orders will be accepted. We do not currently accept international credit cards at this time All items must be paid in full (including shipping & handling fees.)
All payments must be prepaid.
Advantages using Paypal over other payment methods:
*Payment is traceable.
*You can track the status of your payment.
*It is quick and convenient to proceed the transaction.
*It does not require you to use your credit card online (you can transfer directly from your bank account). Sellers don not see your credit card number, which limits the risk of unauthorized use.
*It offers Paypal Buyer Protection on qualifying items - up to $1,000 in free coverage. Additional limited protection is offered through Paypal Money Back Guarantee.Please click here to register a paypal account.

If your answer was not found in the FAQ section, our friendly, knowledgeable Customer Care staff is standing by to help. To submit specific questions.Give us as much information as possible, so we can answer your quest

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